Locaro Translate is committed to protecting your privacy and ensuring the confidentiality of all personal and business information you share with us. This Privacy Policy describes the types of information we collect, how we use it, and the safeguards we have in place to protect it. It also explains your rights and choices regarding your information.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We collect personal information that is reasonably necessary to provide our services, communicate with you, and operate our business. This includes:

a. Information You Provide Directly

• Contact details: such as your name, email address, phone number, and billing information.

• Project files: documents, images, or other materials you send us for translation, editing, or related services.

• Business details: company name, tax/VAT information, and payment preferences.
   

b. Information Collected Automatically
When you visit our website, we may collect limited technical data, including:

• IP address, browser type, and device information.

• Pages visited and time spent on the website.

• Cookies or similar technologies (see Section 6).
   

2. How We Use Your Information
We use the information we collect for the following purposes:

• Service delivery: to provide translation, editing, localization, and consultation services.

• Project management: to ensure accuracy, consistency, and timely delivery of your projects.

• Communication: to respond to inquiries, provide quotes, send invoices, and update you on project status.

• Business operations: to manage payments, accounting, internal records, and audits.

• Service improvement: to refine our workflows, improve quality assurance, and enhance client experience.

• Legal compliance: to meet our obligations under applicable laws and regulations.

We do not sell, rent, or share your personal data with third parties for advertising or marketing purposes.
3. Confidentiality of Client Documents
We recognize that many of the materials we handle contain sensitive or confidential information. To protect this information:

• Access to documents is restricted to authorized linguists and project managers directly involved in your project.

• Files are stored in secure, access-controlled environments.

• If requested, we can sign a Non-Disclosure Agreement (NDA) prior to receiving your documents.

• Where applicable, we can anonymize or redact sensitive data (e.g., personal identifiers in legal cases).
   

4. Data Storage and Security
We maintain appropriate technical and organizational measures to safeguard your information against loss, unauthorized access, disclosure, or alteration. These measures include:

• Secure servers with encryption protocols (HTTPS, TLS).

• Limited access rights for staff and contractors.

• Regular monitoring of systems and data handling practices.

We keep documents only for as long as necessary to complete your project, unless you request longer retention for ongoing work. After completion, documents may be securely deleted from our systems.

5. Sharing of Information with Third Parties
We may share your data with trusted third parties only in the following cases:

• Service providers: payment processors, secure file storage, or translation software providers, strictly for the purpose of delivering services.

• Legal obligations: if required by law, court order, or regulatory authority.

• Business operations: in rare cases of audits or compliance reviews.

All third parties are bound by confidentiality agreements and data protection obligations.

6. Cookies and Website Tracking
Our website uses cookies and similar technologies to:

• Improve functionality and performance.

• Analyze website traffic and usage.

• Customize user experience.

You can disable cookies in your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

7. Your Rights
Depending on your jurisdiction (including the EU’s General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA)), you may have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data, subject to legal or contractual requirements.

• Restrict or object to the processing of your data.

• Receive a copy of your data in a portable format.
   

To exercise these rights, please contact us at info@locarotranslate.com. We will respond within the timeframes required by applicable law.

8. International Data Transfers
As we may work with clients and linguists across different jurisdictions, your data may be transferred outside your country of residence. When this occurs, we ensure appropriate safeguards are in place to protect your data in line with applicable regulations.

9. Children’s Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will take steps to delete it promptly.

10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. 

11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Locaro Translate
Email: info@locarotranslate.com
Phone: +1 (847) 757-6447